Laura Daley-Caravella has 15 years of experience in the design and delivery of skill development training programs and seven years practical management experience in the financial services industry. Her expertise in experiential learning includes team building, meeting management skills, problem solving, negotiation skills, selling skills, strategic planning, sales management, influencing skills, presentation skills, management and coaching skills, and trainer training skills.
Laura’s clients include American Express Bank, Chase, Coca-Cola, Dell, Prudential, Provident, NYSE and MetLife. She specializes in how to give developmental feedback to classroom participants, so they can utilize and act on the feedback in their work environment.
Laura spent seven years with Consultative Resources Corporation, a sales training consultancy where she sold, designed, and delivered sales management training programs. She directly managed some of CRC’s most valued clients, such as Bank One, and Chemical Bank.
Prior to that she spent seven years with Citibank in sales, sales management and operations management positions. There she was responsible for selling, managing, hiring, coaching, and tracking performance. She also designed incentive programs for improving sales, service and productivity levels of her sales and operational staff.
Additionally, Laura spent two years with Communispond Inc., working with executives on their stand up presentation skills.
Laura’s graduate and undergraduate work are in the fields of education, psychology, marketing and business administration.